Shipping & Returns

Freight and Dispatch

Freight charges are added at checkout to your account. It is calculated on where you are in the world (your area zone) and the weight of the items selected. You have two choices for freight: insured airmail or signed courier.

All orders will be dispatched within 4 working days unless otherwise notified. All orders are subject to availability of stock and you will be notified immediately if we are temporarily out of stock. Should this happen you can choose to receive a full refund or wait for new stock.

Pharma Health will dispatch goods in good faith and is not liable for difficulties in goods being received by the customer. These difficulties may include the following but are not limited to: incorrect address details being supplied, nobody available to sign for and receive the goods, strikes, accidents, political unrest etc leading to delays or other problems in delivery of the goods. All customers choosing the courier option for delivery outside of NZ are covered by insurance should their go missing in transit. Any cost arising from goods being returned to Pharma Health that is the responsibility of the customer will be deducted from the refundable total.

Customs Duty and Sales Tax

The various import laws affecting shipments to destinations outside NEW ZEALAND are subject to continual change. As a result, your order could be detained or seized by your local Customs office. Therefore, please be advised that this order will be shipped to you at your own risk.

If your order is seized by Customs for whatever reason, we will not be able to refund you for your purchase. Provided that Customs returns the shipment to us intact, we will credit the cost of the product, but shipping charges will not be refunded. Moreover, it will be necessary to bill your credit card for the additional cost of the return shipment.

Shipments to some remote addresses can incur additional shipping charges of up to NZ $30.00 at a later date due to rural delivery location. If your order is likely to incur this additional charge we will contact you

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